Contact Support
Contact DocNow
Fast, reliable assistance for your home sample collection & lab test needs
Call Or WhatsApp
+91 9649089089
Email Support
docnowhealthcare@gmail.com
Support Hours
8:00 AM - 10:00 PM | Available All Days
Looking to book a lab test online, need help with home sample collection, or have questions about your reports? The DocNow support team is here to assist you—quickly, professionally, and with complete care.
Get in Touch with DocNow
We offer multiple ways to connect, so you can choose what’s most convenient:
- 📞 Call / WhatsApp Support: \+91 9649089089
- 📧 Email Support: docnowhealthcare@gmail.com
⏰ Support Hours: 8:00 AM – 10:00 PM | Available All Days
How We Can Help You
Our team is trained to assist you across all aspects of online diagnostic services, including:
1. Lab Test Booking Assistance
Get help with selecting and booking the right blood tests, health packages, and diagnostic services from the comfort of your home.
2. Home Sample Collection Support
Need to schedule or modify your home sample collection? We ensure a smooth and hassle-free experience.
3. Reports & Results Queries
Track your lab test reports, understand delivery timelines, or request updates directly through our support team.
4. Rescheduling & Cancellations
Easily reschedule or cancel your booking with quick assistance before your scheduled slot.
5. Payments & Refunds
Facing issues with transactions or refunds? We provide transparent and prompt resolution.
Why Contact DocNow?
- ✔️ Quick support for online lab test bookings in India
- ✔️ Trusted platform for home sample collection services
- ✔️ Dedicated customer support team
- ✔️ Transparent communication at every step
Quick Response Promise
We understand healthcare needs are time-sensitive:
- ⚡ Response within 30 minutes during working hours
- 🤝 Personalized assistance (no generic replies)
- 🔍 End-to-end support from booking to reports
Before You Reach Out
For faster resolution, please keep the following details ready:
- Registered mobile number
- Booking ID (if available)
- Patient name
- Brief description of your query
Serving Across India
DocNow provides online lab test booking and home sample collection services across 50+ cities in India, with continuous expansion to bring quality diagnostics closer to you.
Cancellation & Refund Policy
At DocNow, we offer a flexible, wallet-based refund policy designed for your convenience. You are eligible for a 100% refund in your DocNow wallet—no questions asked—until the phlebotomist is dispatched for your sample collection.
Rescheduling Policy
- Free rescheduling up to 2 hours before your scheduled slot
- Within 2 hours: Rescheduling may not be guaranteed
- After phlebotomist dispatch: Rescheduling is not applicable
💡 We recommend rescheduling early to ensure slot availability and smooth service.
Need help?
📞 \+91 9649089089 | 📧 docnowhealthcare@gmail.com