Help Center
DocNow Help Centre
Fast, reliable support for your home sample collection and lab test needs
Welcome to the DocNow Help Centre, your one-stop destination for assistance with online lab test booking, home sample collection, reports, payments, and more. We are committed to delivering a seamless and premium diagnostic experience across India.
Need Help with Online Lab Test Booking?
At DocNow, we simplify the process of booking lab tests online. If you need assistance with:
- Choosing the right diagnostic test
- Scheduling home sample collection
- Understanding test preparation guidelines
- Booking tests for family members
Our support team is here to guide you at every step.
Support for Reports & Lab Test Results
Waiting for your reports or need clarification? We help you with:
- Checking lab test report status
- Understanding turnaround times (typically 24–48 hours)
- Accessing reports via WhatsApp or email
- Coordinating with partner labs for updates
Reschedule, Cancel or Modify Your Booking
We understand plans can change. You can easily:
- Reschedule your home sample collection
- Cancel your lab test booking
- Update patient details
Simply contact our support team before your scheduled time.
Payment, Pricing & Refund Support
For any queries related to payments or pricing:
- Multiple payment options available (UPI, cards, net banking)
- Transparent pricing with no hidden charges
- Quick assistance for failed transactions or refunds
Contact DocNow Support
Get in touch with our team for instant help with lab test bookings and services:
- 📞 Call / WhatsApp: \+91 9649089089
- 📧 Email: docnowhealthcare@gmail.com
⏰ Support Hours: 8:00 AM – 10:00 PM | Available All Days
Why Choose DocNow for Lab Tests?
- ✔️ Easy online lab test booking from home
- ✔️ Reliable home sample collection services
- ✔️ Partnered with certified diagnostic labs
- ✔️ Fast digital report delivery
- ✔️ Dedicated customer support
Quick Response Guarantee
We prioritize your time and health:
- ⚡ Response within 30 minutes (during working hours)
- 🤝 Personalized customer support
- 🔍 End-to-end assistance from booking to reports
Tips for Faster Support
To help us resolve your query quickly, please share:
- Registered mobile number
- Booking ID (if available)
- Patient name
- Brief description of your concern
About DocNow
DocNow is a trusted platform for booking lab tests online with home sample collection. We connect you with certified diagnostic labs to provide accurate, convenient, and affordable healthcare services across multiple cities in India.