Frequently Asked Questions

DocNow is a premium digital platform that enables you to book diagnostic lab tests seamlessly from the comfort of your home. We bring together a network of trusted, certified laboratories to deliver a refined and reliable healthcare experience.

From booking to report delivery, every step is designed for ease. Simply select your test, choose a convenient time slot, and our trained professional will visit your home for sample collection. Your reports are then delivered digitally—quickly and securely.

DocNow is a curated aggregator platform. We collaborate exclusively with accredited and reputed diagnostic labs to ensure the highest standards of accuracy and service.

Your reports are delivered digitally via WhatsApp, email or can be accessed through our platform once they are ready.

Absolutely. Our partner labs adhere to strict safety and hygiene protocols. All collections are conducted by trained professionals using sterilized equipment and following medical-grade precautions.

Most reports are delivered within 24–48 hours. Certain specialized tests may require additional time, which will be communicated at the time of booking.

Yes, DocNow allows you to conveniently schedule tests for your family members with ease and flexibility.

DocNow is available across 50+ cities and continues to expand, ensuring wider accessibility to quality diagnostic services.

We offer a range of secure payment options, including UPI, debit/credit cards, and net banking. In select locations, cash on collection may also be available.

Yes, bookings can be rescheduled or cancelled with ease prior to the scheduled collection time through our support team.

For any queries or support, you can reach out to us via:

• 📞 Call/WhatsApp: \+91- 9649089089
• 📧 Email: docnowhealthcare@gmail.com

Our team is committed to providing prompt and personalized assistance.

Our dedicated support team is always available to assist you. Simply reach out, and we will ensure your concern is resolved swiftly and professionally.

Yes, we partner only with certified and reputed diagnostic labs that meet stringent quality and compliance standards.

In most cases, home sample collection is complimentary. Any applicable charges, if present, will be transparently communicated during booking.

DocNow offers a more seamless, curated experience—bringing together trusted labs, convenient home collection, transparent pricing, and dedicated customer support—all in one place.

At DocNow, we offer a flexible, wallet-based refund policy designed for your convenience. You are eligible for a 100% refund in your DocNow wallet—no questions asked—until the phlebotomist is dispatched for your sample collection.

Yes, you can reschedule your booking free of cost up to 2 hours before your scheduled time. Rescheduling requests made closer to the appointment time are subject to availability, and may not always be accommodated. Once the phlebotomist has been dispatched, rescheduling is not possible.